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Returns and Shipping

Returns Policy

We strive to make sure you are 100% satisfied with your product.  Should it not be up to your standard, we will refund you 100% of your payment, upon receiving the product back at our facility. The product cannot be damaged or broken, and should reflect the new condition it was received in.  If you wish to return your product, please email hayleighsframes@gmail.com for instructions.

Shipping

 

Last year we had a 99% success rate on all our postage! This means we know how to package your gift and you are safe in the knowledge that it will arrive quickly and safely.

 

However, you may be one of the unlucky 1%. If this is you, then please do email us at hayleighsframes@gmail.com and we can arrange a replacement to be sent to you. 

 

All our frames are sent Royal Mail First Class and you should expect them within 7 to 10 days after you have ordered.

For detailed shipping information for other products, please visit the Product Description section on the product's page.